How we're responding to COVID-19
I just wanted to provide you with a quick update to explain what we're doing to ensure that:
- everyone involved in the end-to-end process of getting your pomades to you stays safe, and
- we continue to do our best to support our suppliers and our other partners through this uncertain and challenging period.
We're still open for business
Each business has its own unique set of circumstances and has to make its own decisions about how to respond to the advice being issued by governments and other agencies.
We take our obligations to the safety of all of those involved in our end-to-end processes extremely seriously, and considering the current advice of the UK and US government, the postal service and post office, and the platforms that host our online sales channels, we have taken the decision to continue to accept and fulfill orders for now.
The situation is a developing one; and we will continue to review the advice of the authorities as it evolves. Should we see changes in the advice that lead us to believe that the safety of anyone involved in creating or delivering your pomade can't be - or isn't being - protected, then, very simply, we will close our doors.
The Farewell Warehouse
At present, there are only a few of us at work in the warehouse, busily beavering away on all of your orders. We're now dispatching your packages on the same day of your orders being placed (before 4pm), and we will let you know in advance if that timescale is likely to change.
We source the majority of our ingredients from independent small businesses, and that this is no accident. Because we are, wholeheartedly and unashamedly, the biggest supporters of small enterprises (like ourselves!).
Many of these small businesses we have come to know very well, having maintained working (and developed personal) relationships with their staff over many years. We know their people, we trust their people, and we care about their people.
All of this means that whilst our suppliers keep their doors open and are able to assure us that they can maintain the safety of their staff, we will continue to support them with orders of supplies. We will be - and already are - paying our smallest suppliers and partners in advance wherever possible. We will not be asking for deferral of payment or cancelling any orders - and that is a promise.
Some of our suppliers have already closed their doors because they have decided that doing so is the best way for them to help protect their staff. We absolutely support those decisions, and will let our customers know as early as we possibly can if any of our products or collections might be affected by supply shortages.
The postal service
We currently ship from 2 locations:
- Northampton, United Kingdom.
- Ohio, United States.
Update 10th July 2020: Both Royal Mail and USPS orders are now being received with delays.
We want to thank you, and we want to know your thoughts
At the very best of times, we are incredibly thankful for your loyalty and support. We are blessed with so many repeat customers at Farewell Beauty - customers whom we've come to know and grow and share with - and you are all MAGNIFICENT people. We really mean it, all of you.
Right now - and I think that I am probably speaking for a lot of small business owners and employees everywhere - your support means more than ever. And I don't just mean your orders; I mean your supportive words, your engagement in and help with the development of the business, your recommendations, your ideas, your blog and social media shout outs, and, well, your just *being* there. You've helped shape who we are and what we do. So I want to thank you all.
We always love hearing from you. This is a time, in particular, for people to come together, to talk and to listen, to support each other and to share a little love. So let us know how you're doing.
And please stay safe and look after each other.